Insurance
Fuego Leads
+375% response rate increase and 3.7x contact rate improvement without adding headcount.
+375%
Response Rate
3.7x
Contact Rate
+40%
Qualified Leads
The Challenge
Fuego's 6-person team handled leads manually with significant operational friction. High-value leads went unanswered or waited 20+ minutes for initial contact. Response rates were consistently low and qualification lacked consistency.
The Solution
Lead engagement optimization with a prioritization algorithm scoring leads by value and routing to available agents, eliminating 20+ minute response delays.
Hybrid SMS automation with sequences agents could seamlessly take over, balancing automation speed with human trust.
Virtual qualification gathering customer information while prospects awaited agent contact.